Find quick answers about our store policies, hours, shipping, returns, and more. If you don't see what you're looking for, feel free to contact us anytime.
Puffin Vape is conveniently located in Sherwood Park at 800 Broadmoor Boulevard. We’re known as the go-to vape shop in Sherwood Park offering premium disposable vapes, vape starter kits, pod systems, e-liquids, and accessories. Stop by and enjoy our unique lounge atmosphere with a sampling bar, pool, and ping pong tables.
Yes! Puffin Vape is proudly female-owned and locally operated, bringing a fresh, community-focused experience to Sherwood Park.
If you didn’t find what you were looking for in our Vape FAQ, we’re here to help. Reach out to our support team anytime for questions about vape products, shipping, returns, or device issues. We’re just a message away!
Yes. Puffin Vape carries e-liquids from 0mg (nicotine-free) up to higher levels designed to help transitioning smokers. Our staff can guide you to the best nicotine strength for your needs.
Yes! Visit our Puffin’s Bar sampling station to test select e-liquids, pods, and devices before making your purchase.
We accept cash, debit, credit cards, and contactless payments in-store. Online purchases at puffinvape.ca can be made securely with multiple payment options.
For safety and hygiene, all sales are final. However, defective hardware (devices, batteries, or chargers) may be exchanged within 7 days of purchase with a valid receipt.
Yes! Shop online at puffinvape.ca for Alberta-wide shipping. Orders over a certain amount may qualify for free or discounted shipping.
But for Now, we Only do delivery in Sherwood Park or Pick up in store.
Yes! Our Puffin Rewards Program lets you earn points on every purchase—redeemable for discounts, and exclusive in-store deals.
Our VIP tier is designed for our most loyal customers, giving you higher rewards, early access to new products, VIP-only events, and special perks.
Absolutely! We regularly host spin-the-wheel raffles, vape bundle giveaways, and seasonal promotions. Follow us on Instagram, TikTok, and Facebook or sign up for our newsletter to stay updated.
Yes. By law, you must be 18+ in Alberta (19+ in some provinces) to purchase vapes, e-liquids, or accessories. A valid government-issued photo ID is required for all purchases.
Currently, Puffin Vape ships within Canada only. Restrictions apply based on provincial regulations.
No—Puffin Vape is a vape lounge and community hub. Beyond selling premium vape products, we provide a fun and social atmosphere with pool and ping pong tables, a sampling bar, and special events.
Yes! Puffin Vape regularly hosts pool tournaments, tasting nights, and product launch events. Customers can register in-store or through our website’s event sign-up page.
